1. Who controls your information
Home Report is responsible for the personal information collected through this website unless we tell you otherwise. You can contact us at hello@home-report.co.uk.
2. Information we collect
- Contact details such as your name, email address and phone number.
- Property details such as postcode, property type, timescale and other information you include in a quote request.
- Enquiry details, messages and contact preferences.
- Documents you choose to upload, such as Home Reports for comparison tools.
- Technical data such as IP address, browser, device information and cookie preferences.
3. How we use your information
| Purpose | Typical lawful basis |
|---|---|
| Respond to contact enquiries and provide requested information. | Legitimate interests or steps taken at your request. |
| Pass quote requests to suitable surveyors or property professionals. | Consent, legitimate interests, or steps taken at your request. |
| Operate calculators, comparison tools and document upload features. | Legitimate interests and, where necessary, consent. |
| Maintain security, prevent misuse and keep records. | Legitimate interests and legal obligations. |
| Send service updates or respond to follow-up requests. | Legitimate interests or consent where required. |
4. Who we share information with
We may share relevant information with independent surveyors or other property professionals where needed to respond to your request. We may also use trusted service providers for hosting, email, analytics, form handling, security and administration.
We do not sell personal information. We only share what is reasonably needed for the relevant purpose.
5. Cookies and analytics
Essential cookies are used to make the website work and remember your cookie choices. Optional analytics or marketing cookies should only run where you have given consent through the cookie banner. You can change your choice from the footer at any time.
Read the full Cookie Policy.
6. How long we keep information
We keep personal information only for as long as reasonably needed for the purpose collected, including responding to enquiries, managing introductions, maintaining records, handling disputes and meeting legal obligations. Enquiry and quote records should be reviewed regularly and deleted or anonymised when no longer required.
7. Your rights
Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to use of your personal information, and to withdraw consent where processing is based on consent. You can contact us at hello@home-report.co.uk.
You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled.
8. Security
We use reasonable technical and organisational measures to protect personal information. No website or email transmission can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through forms.
9. International transfers
Some service providers may process information outside the UK. Where this happens, appropriate safeguards should be used where required by data protection law.
10. Updates
We may update this notice from time to time. The latest version will be published on this page with the date above.